The journey / The guardrails
The guardrails
Here is how to keep control of your play, step after step.
1
The principle
Play with money you can do without and never try to win losses back. Every page recalls 18+ and refers to begambleaware.org.
2
The tools at your disposal
- Self-exclusion: request it by e-mail, it is effective within 24 hours, for six months at least.
- Break: seven days' rest.
- Session overview: check your playing time and transactions.
- Youth protection: secure your devices and login details.
3
The warning signs
Take a break if you:
- play longer or for more money than planned;
- borrow or put off bills in order to play;
- get angry when you try to stop;
- hide how you play.
4
Where to find help
These organisations are free and confidential:
- GamCare — gamcare.org.uk
- Gambling Therapy — gamblingtherapy.org
- Gamblers Anonymous — gamblersanonymous.org
- BeGambleAware — begambleaware.org
5
Requesting a limit or exclusion
Write from the account's address to support@luckyboom.com, or go through the chat. The exclusion takes effect within 24 hours.
- GamCare — gamcare.org.uk
- Gambling Therapy — gamblingtherapy.org
- Gamblers Anonymous — gamblersanonymous.org
- BeGambleAware — begambleaware.org
6
How to request a limit or exclusion
Write to support@luckyboom.com from your registered email address, or use the 24/7 live chat. Exclusion requests are acted on within 24 hours.